Come into any of partner travel agency locations and a representative can help you.
Archives: Support
Support news and reviews
What happens if my card is lost or stolen?
Call EP Travel immediately at 1 888 825 9808 or email hello@eptravelcard.com
Can EP Travel Card be loaded with any currency?
Currently only available in Canadian currency (CAD). Exchange rates will apply if you transfer money from another currency onto the card.
How do I check my balance?
Call EP Travel at 1 888 825 9808 or email hello@eptravelcard.com
How do I update my contact information?
Call EP Travel at 1 888 825 9808 or email hello@eptravelcard.com
What is an EP Travel Card?
An EP Travel card is a prepaid Visa card. It’s a safe and cost-effective way to make international purchases and payments without having to carry cash.
Who is Everyday People Financial Inc.?
We are a Canadian card and card program manager with operations in Canada, United Kingdom and Europe. We originate, process, and manage unique and innovative credit products. Our cards are issued by DirectCash Bank (“DCBank”), a Schedule 1 Canadian Chartered Bank, however, all credit you access from your card is from Everyday People Financial; DCBank does not issue any credit or make any loans.
How long does it take to create an account?
The application and approval process is quick. Have your government issued identification ready and give us 5 minutes.
Why do I need to provide identification?
In compliance with Canadian financial regulations, we are required to confirm and validate our clients’ identification.
How can I contact EP Financial?
Call 1 888 825 9808 or email hello@eptravelcard.com