Support Category: Using your card

Depending on the merchant, it could take 1-5 business days.

A pre-authorized amount reduces the balance of available funds until the merchant clears the transaction. For example, if you have a balance of $700 on your card and the merchant pre-authorizes $500, you will have $200 balance open for use until the pre-authorization clears. The pre-authorized amount needs to clear by the merchant first before you can load more to your EP Travel Card.

An amount a merchant will put as a hold – it’s form of pre-payment or security.

Your card and PIN will be given the day you apply in person at one of our partner agencies.

The limit on your EP Travel card is outlined in the cardholder agreement.

You can view the full list of card fees list in the cardholder agreement.

You may withdraw money loaded onto your EP Travel card through any applicable ATM by using your card’s PIN number, once your card is activated.

Call at 1 888 825 9808 or email hello@eptravelcard.com

Come into any of partner travel agency locations and a representative can help you.

Currently only available in Canadian currency (CAD). Exchange rates will apply if you transfer money from another currency onto the card.